Renappy Terms and Conditions
ReNappy has two options for selling your nappies.
Option 1 - you send the nappies to us and we do everything on your behalf.
Option 2 - you list the nappies yourself in our dedicated marketplace. Whichever option, you receive payment once a sale is completed.
Please note - if you are completing our Renappy terms and conditions, do email us afterwards to start the process of sending nappies to us.
Option 1
We list your nappies on your behalf.
We will handle all the photos, listing the items on ReNappy, marketing, selling, posting, and liaising with potential buyers.
Once your nappies have sold, we will send you the payment minus the 20% commission (to cover all our costs in hosting the nappies on our website, marketing, and selling). If your nappies are in a less than desirable condition (eg excess staining), we will try our best to strip wash them thoroughly and try to remove the stains. The commission rate may increase if the nappies are heavily stained or in poor condition as these will take longer to sell. We reserve the right to send your nappies back to you if they are sent to us in an unsellable condition (and this was not previously disclosed to us). This commission rate is subject to change depending on changes we make over time - any changes we make, we will inform you of.
All payments from any sales will be sent to you via PayPal or bank transfer.
Nappies you want to sell should be in a good and clean condition. Naturally, we expect that they are used and preloved, they are second hand nappies and we understand that. However, they do need to be in a condition that can re-sell (ie, any nappies that are falling apart, balding severely, or have much staining or bleaching are unlikely to be accepted). Do get in touch if you want to discuss your nappies and feel free to send pictures - we are more than likely to accept them but we just like to check first that they are clean and sellable.
We ask you to post us your nappies via a reputable postal company eg Evri, DPD or Royal Mail. Evri or Yodel are currently the cheapest options. We will give you the address to send to once we have agreed on the amount of nappies you are sending. You are responsible for the postage costs incurred. We can sometimes do a pick up or you can drop off directly to us if you are local (we are in Manchester). Please ensure you have insurance with whoever you post with in case items go missing - Evri offer £20 as standard
Please note that there may be a slight delay whilst we prep, photograph, and list your nappies on the Renappy website. This is due to working on ReNappy alongside an NHS part time job, so work happens during days off and baby nap times!
We agree to list your nappies on ReNappy for a 2 month timeframe initially. You can send your nappies to us with specific prices detailed or you can let us list your nappies for prices that we think reflect a fair and competitive second hand price. During this initial 2 months, we may from time to time reduce the price of the nappies if we think they may sell better if offered in sales or special offers. If you do not want this to happen, please specify your fixed prices when sending us your nappies and ask us not to reduce the cost in the first 2 months.
ReNappy also has a team of social media ‘reps’ who have individual rep codes for either 10 or 15% off Renappy shop items. Reps on social media help to promote ReNappy and get more people to know who we are. This in turn means that more potential customers will see your nappy items, which should result in more sales. We also offer incentive discounts - 10% off for either leaving us a review or making a second order. Please ensure you are happy with this before proceeding.
We also offer free shipping on orders over £35.
Your money received from the sale of your nappies may at times be 10 or 15% less, if they were bought as part of one of these promotions. However, please bear in mind that these promotions are designed to do just that - promote your items so they have a better chance of selling. Please make sure you’re happy with this before sending us nappies to sell on your behalf.
After the initial 2 months, we will get in touch with you and discuss next steps. The possible next steps might include further discounts to encourage sales, bundle discounts on the website, BOGOF offers, posting the nappies back to you, or donating to a nappy library (either one local to us here at renappy or one of your choosing). You would be responsible for covering the postage if you want us to send the nappies back to you. We could also offer your nappies as competition prizes through renappy if you are happy with that option. We will of course discuss these options with you first and we are open to other ideas for what to do with the nappies if they aren’t selling.
When posting your items to us, please make sure you put a note or your name in there so we know who they are from.
Option 2
We now have our very own Marketplace on ReNappy. This will replace what was formally known as Stashio. You can create a seller profile on the ReNappy website where you will be able to upload your nappies yourself. To ensure an optimal chance of selling your nappies, please take clear photos of both the outside and inside of the nappy, including any inserts/boosters. Please take photos of any marks/blemishes and make a comment on whether the PUL is in good condition.
Once your nappy(ies) are listed, potential buyers are able to buy them. The buyer will also pay for shipping costs.
At the moment, once you make a sale, the money comes directly to ReNappy. Once the buyer confirms receipt of the nappy, we will send you the money (including shipping), minus the 12% +0.25p commission. This commission is to cover the costs of ReNappy hosting the platform for you to sell the nappies and for us to manage the admin around shipping labels and paying sellers. This commission rate is subject to change depending on changes we make to the marketplace over time - any changes we make, we will inform you of.