ReNappy shop refund policy
Renappy main website refund and exchange policy.
Here at ReNappy, we aim to sell high quality, clean, and well looked after second hand reusable cloth nappies.
Our refund and exchanges policy works exactly like it would with other places (eg Vinted). If there is a physical problem with the item, please include photos and other relevant evidence and email us at Renappyshop@gmail.com.
Postage isn’t eligible for a refund so you will need to send the item(s) back to us at your own cost if you do want a refund.
Please also bear in mind that you are purchasing second hand items so there will naturally be some imperfections, signs of use/wear etc. These should be detailed in the original listing so do check this before contacting us.
Refunds based on reports of leaks will only be granted with photos of obvious cracks or delaminaton to the PUL. All our products are tested with the tea towel test before listing. You are of course welcome to provide your own videos of a tea towel test - please remember that using a soaking wet tea towel will make any wrap leak! Please follow appropriate guidelines for an adequate tea towel test (eg the nappy lady). Leaks are not always indicative of a failed PUL or other issue. Leaks can be really complicated and there are lots of helpful pages for advice out there - there are Facebook groups and other advice pages. For example - the nappy lady reusable nappy Facebook group, cloth nappies uk, and see this page for really helpful information about leaks and PUL: https://www.thenappylady.co.uk/news/tea-towel-test-failed-pul
We are not liable for any skin damage or soreness or other issue arising from use of reusable nappies. On receipt of your second hand nappy purchase, it is your responsibility to ensure you wash the item thoroughly and according to cloth nappy washing guidelines. Our items are in excellent condition but they are second hand and will still need a long hot wash (preferably at 60degrees) before using on your child.
If for any reason you are still not happy with a purchase and want a refund or exchange, we will try our very best to offer you a solution that you are happy with. Please contact us within 30 days of your delivery date.
We are not obligated to offer you refunds and this will be at ReNappy’s discretion and based on the evidence you also provide. If the issue cannot be resolved, we will then either offer you a refund for the cost of the item OR offer you a replacement nappy, like for like (eg if you bought an all in one, we will send you a similar all in one).
We are sorry but we are not able to refund postage, unfortunately.
We also do not offer refunds for sale items, gift cards, or for items that fail to arrive/have gotten lost in the post (this is the responsibility of the courier but we will try and resolve this with you).
***For renappy shop sellers: If we need to refund a buyer and we have already sent you your funds from the sale, we will get in touch with you. We will either take the refund from further sales you make or ask you to send your funds back to us. We will not refund you the commission taken unfortunately as this will be used to cover subsequent admin costs of arranging the refund.
All enquiries, please email us on renappyshop@gmail.com
Returns:
Unfortunately, we do not offer returns. Please contact us to discuss any issues and we will promise to do our best to try to resolve it with you.
For queries about the marketplace refund and exchange policy, please navigate to the main menu, go to marketplace, and find the refund policy page there. The procedure for marketplace nappies is slightly different.